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Ready2Tow — Delete Your Account

Last updated: July 2026

You can permanently delete your Ready2Tow account at any time, from inside the app. Deletion is immediate and cannot be undone. Please read this page first — some things are removed, and some things are deliberately kept.

How to Delete Your Account

  1. Open Ready2Tow — Launch the app and sign in to the account you want to delete.
  2. Go to Settings — Open Settings from the main navigation.
  3. Tap "Delete Account" — Scroll to the bottom of Settings.
  4. Confirm your identity — For security you will be asked to re-authenticate. Depending on how you signed up, this means re-entering your password or completing Apple or Google sign-in.
  5. Confirm deletion — Review the confirmation screen and tap Delete. Your data is removed within seconds.

What Gets Deleted

Account deletion is permanent and cannot be undone. The following is removed from our servers, usually within seconds:

  • Your rigs and rig configurations
  • Rig assessments and their results
  • Tyre profiles and pressure calculations
  • Gear presets and payload loads
  • Weighbridge records
  • Your AI conversation history
  • Cloud sync metadata and backup history

All local data is erased from the device you delete from, at the same time.

Reports and safety cards you have shared by link stop working immediately. Anyone holding a link — a client, an inspector, an insurer — will no longer be able to open it. If you need to keep a shared report available, export a copy before deleting your account.

What Is Kept, and Why

Some things are not deleted. This is deliberate, and each has a reason.

  • Community rig specifications. Vehicle and caravan specifications, and corrections to them, that you contributed remain in the community database with your identity removed. Other users rely on them. Once anonymised, a contribution is no longer personal information.
  • Vehicle maintenance records. Kept with no link to you, because they may be shared with Ready2Roam.
  • Newsletter subscriptions, waiting-list entries, and messages you have sent us. You gave these separately, and you can withdraw them separately. Deleting your account does not unsubscribe you.
  • Anonymised analytics. Feature usage counts and crash reports that contain no identifier and cannot be linked back to you.

Important: Subscriptions

Deleting your account does NOT cancel your subscription. Ready2Tow subscriptions are billed by the Apple App Store or Google Play Store, not by us, and we cannot cancel them on your behalf. If you have an active Tow Pro or Professional subscription you must cancel it separately, or you will continue to be charged.

  • iOS: Settings → Apple ID → Subscriptions → Ready2Tow → Cancel
  • Android: Play Store →Payments & subscriptions → Subscriptions → Ready2Tow → Cancel

If You Also Use Ready2Roam

Ready2Tow and Ready2Roam share a single account. Deleting your account in Ready2Tow removes your Ready2Tow data only — your Ready2Roam data is untouched, and you can still sign in there.

To leave entirely, delete your account from each app. When the last one is deleted, your sign-in account itself is removed.

How to delete your Ready2Roam account

Can't Access the App?

If you are unable to sign in or access the app, you can request account deletion by email. Send your request from the email address associated with your Ready2Tow account to:

support@ready2roam.com

Include "Account Deletion Request" in the subject line, and tell us whether you want Ready2Tow, Ready2Roam, or both deleted. We will verify your identity and process the request within 30 days, in accordance with the Australian Privacy Principles. In practice it is usually done the same day.

For the full detail of what is collected, retained, and removed, see the Ready2Tow Privacy Policy (Section 4.3) and the Ready2Tow End User Licence Agreement (Section 8.4).